Lloyds Bank’s online app has experienced a significant outage, leaving hundreds of customers unable to access their accounts. According to Down Detector, approximately 630 customers have reported issues since around 7 a.m. today. The majority of the problems (75%) are related to online banking, while 21% of users are experiencing difficulties with mobile banking.
Frustrated customers have turned to ‘X’ (formerly known as Twitter) to express their concerns about the outage. One customer commented, “PC online banking showing no transactions? What’s going on?” Another user responded, “I’m experiencing the same thing with online banking.”
A third customer voiced their dissatisfaction with the recent changes, saying, “I actually hate this new app layout. Even more so when it doesn’t want to work! Neither does the website. I can’t load my accounts to move money around! When will it be fixed?”
Another customer posted, “Lloyd’s, your app and website aren’t working. No info and can’t access any transactions!! Need to do my banking—it’s Monday! Please advise when this issue will be fixed.”
Additionally, a business user expressed frustration, stating, “Your Cardnet system is a disaster, always down, always delays in transfers. It’s very harmful to our business. I regret selecting your Cardnet service, which has led to significant losses and business disruptions due to its repeated unreliability.”
In response to these concerns, Lloyds Bank acknowledged the problem on ‘X,’ stating, “We’re aware that some customers are experiencing intermittent issues with Internet Banking when trying to view recent transactions. We’re sorry for any inconvenience caused.” The bank also noted that the issue is “currently under investigation” and assured customers it would work to “get things back to normal as soon as possible.”
